Emergency service:
Tasks for technical departments often require additional projects beyond their competence or requiring additional human resources for implementation. In this case, we offer you technical support with highly qualified technical staff to perform individual projects, thereby relieving employees or providing system engineers with specialist qualifications in accordance with your needs.
All services provided by Nextcom include scheduled control and preventive actions to prevent future failures. During these activities, our engineers perform a series of diagnostic tests depending on the customer IT infrastructure. With these preventive actions, we can reduce downtime that typically results from inadequate software and hardware administration. Fewer technical failures - less interruptions in your business operations.
Our company focuses mainly on long-term cooperation with our customers and provides services mainly through service contracts, but our specialists are also available for emergency work in the event of an emergency. The standard offer does not include service on weekends, public holidays and night hours, but can always be extended to suit your needs.
Fees for such services are regulated for each started hour of work according to the applicable price list. The response time depends on the number of requests and have lower priority than any work required for customers who have signed service agreements.
